What is our Returns Policy?
Our 30-day return policy stipulates that you have 30 days from the date of delivery to request and return the plant to qualify for a full refund. Items sent back to us without first requesting a return will not be accepted.
Starting a Return
If you experience any problems with your order, please reach out to our customer support team at email@example.com within 7 days of receiving your order. In order to speed up the process, we kindly request that you provide us with your order number, full name, and a few clear photos of the damaged plant.
If your return is approved by our team and determined to be a mistake on our part, we will cover the cost of returning your package to us and issue you a full refund upon its return. (Please be aware that it may take up to 7 working days for refunds to be shown in your bank account.) However, if we determine that your plant is healthy and you still wish to return it, you will be responsible for postage costs.
To qualify for a return, the item must be brought back to us in its original packaging and in the same condition as when it was received. It should not have been worn or used. A receipt or proof of purchase is required for returns.
What is not covered by our returns policy?
Our returns policy does not include accepting replacements. If you prefer a replacement, we will arrange for the plant to be returned to us and provide you with a full refund. For the replacement, a new order must be placed.
We are not liable for any mishandling of products by customers. The customer is responsible for familiarising themselves with the appropriate care instructions for the products they purchase.
It is important to acknowledge that plants are a manifestation of the natural world. Consequently, these living things will consistently display natural variations in their coloration, shapes, and even spots. Our policy does not extend to encompass the natural variations and flaws that occur naturally.
Claims or returns of plants will not be accepted if customers have re-potted, removed them from their original pots, or pruned them.
We are unable to assume responsibility for the quality of plants if there is a missed delivery due to customer error or if incorrect contact details or addresses were provided during the ordering process. Parcels left in an outdoor setting by Royal mail or Parcel Force at the customer’s request are not covered by our returns policy.
What if I’m missing a plant?
Please inform us via email immediately if any part of your order is missing. Our returns policy includes a verification process to ensure the packing of your box. In case of any discrepancy, we will either reimburse the customer for the value of the missing item or provide a replacement for the missing item.
Customer services telephone number:
You can also contact customer services via Instagram and Facebook for general queries.
Tropical Plants UK, 13 Mallard Road, Low Fulney, Spalding, Lincolnshire. PE12 6ND.